Quality Policy
Pioneer Management System is committed to maintain its leadership in certification and related services to the entire satisfaction of customer. This shall be achieved by Continual Improvement in processes and system through Involvement of all members of IMS in achieving the company’s goals.
IMS shall create an environment where each employee contributes to all aspects of our business process and shall strive for continuous improvement to meet with customer Satisfaction.
The Management System of IMS is established in accordance with the ISO/IEC 17021:2015 and as per applicable accreditation requirements.
Impartiality Policy
The Top Management of IMS Understands The Importance of Impartiality When Performing QMS/EMS/OHSAS/OHSMS/FSMS/ISMS Certification Activities; Manages Potential Conflict of Interests And Ensures The Objectivity Of Its QMS/EMS/OHSAS/OHSMS/FSMS/ISMS Certification Activities. Pioneer Management System Has Developed And Implemented Procedures In Compliance With The Requirements Of ISO 17021-1-2-3-10, ISO/TS 22003 & ISO/IEC 27006 Accreditation Standards.
The Certification Procedures Are Approved By The CEO And Are To Be Abided When Applicable And When QMS/EMS/OHSAS/OHSMS/FSMS//ISMS Certification Is Conducted According To ISO 17021-1-2-3-10, ISO/TS 22003 & ISO/IEC 27006 Accreditation Standards
Suspension Policy
The schemes operated by IMS Services. reflect the needs of the user and provider alike. Decisions taken must be impartial of these requirements. Whilst remaining realistic and practical, Pioneer Management System works according to the policies within a legislative framework and requirements of the accreditation board.
IMS Services shall impose the suspension based on the conditions defined in the certification rules. The Certification shall be suspend due to the below given reasons:
1. If the audit is not conducted within the specified scheduled time frame.
2. If the client fails to clear the dues/fees or any expenses incurred during the audit.
3. The certificate shall be suspended if the standard you are complying with, is not established.
The reasons which caused suspension shall be complied within maximum of 1 month after this the suspended certificate will be withdrawn.
Communications involved before the suspension of the certification:
1. Reminder Letter.
2. Pre-Suspension Letter
3. Suspension Letter
Cancellation/Withdrawal Policy
The schemes operated by Pioneer Management System reflect the needs of the user and provider alike. Decisions taken must be impartial of these requirements. Whilst remaining realistic and practical, Pioneer Management System works according to the policies within a legislative framework and requirements of the accreditation board.
Pioneer Management System Services shall impose the cancellation/Withdrawal based on the conditions defined in the certification rules. The Certification shall be cancelled/Withdrawn due to the below given reasons:
1. If the audit is not conducted within the specified scheduled time frame given after the suspension of the certification.
2. If the client fails to clear the dues/fees or any expenses incurred within the given time after the suspension.
3. The certificate shall be suspended if the standard you are complying with, is not established within the specified time after the suspension.
The client will not be able to use this certificate and the logo or any copy of the certificate any more after the cancellation of the certification as this shall become illegal and the actions can be taken by the board
Pioneer Management System Reserves right to publish the same in the public board/ newspapers.
Under the withdrawal of certification the organization shall return the original certification and other related documents
Communications involved before the Cancellation/Withdrawal of the certification:
1. Pre-cancellation Letter
2. Cancellation Letter
Certification Process
1. Application
Decides the time duration for ISO 9001 and/or ISO 14001 and/or OHSAS 18001/ISO 45001 and/or ISO 22000 and/or ISO 27001 and/or ISO 13485 and/or ISO 50001 and/or ISO 37001 and/or HACCP certification process.
Deciding if the scope is available with IMS
2. Application Review
Review of the application for contract generation and auditor, Lead Auditor and Technical Expert allotment for the audits.
Decides number of Man-days
Decides the location site Sampling and the resources available.
3. Contract Review
Generation and review of the contract by the commercial and technical team for the whole process.
4. Quotation/Agreement and receipt of advance
Sending the quotation/agreement to the applicant for the acceptance of the quotation for the ISO 9001 and/or ISO 14001 and/or OHSAS 18001/ISO 45001 and/or ISO 22000 and/or ISO 27001 and/or ISO 13485 and/or ISO 50001 and/or ISO 37001 and/or HACCP certification.
5. Stage-I Audit and receipt of stage 1 fees
Documentation as per ISO 9001 and/or ISO 14001 and/or OHSAS 18001/ISO 45001 and/or ISO 22000 and/or ISO 27001 and/or ISO 13485 and/or ISO 50001 and/or ISO 37001 and/or HACCP and site verification as per the standard guidelines
6. Review
Review of the audit report is done for the closure of N.C/ Observations and recommendation to the next level audit- Stage 2
7. Stage-II Audit and receipt of stage 2 fees
System and Process Audit as per ISO 9001 and/or ISO 14001 and/or OHSAS 18001/ISO 45001 and/or ISO 22000 and/or ISO 27001 and/or ISO 13485 and/or ISO 50001 and/or ISO 37001 and/or HACCP.
8. Closure of N.C/Observations and Receipt of fees
The closure of N.C & observation and receipt of full and final fees is mandatory for the issue of the certificate.
9. Issuance of Certificate
The certificate is issued for one certification cycle.
10. Surveillance Audit
Surveillance audit is performed based after the decided frequency to check the follow of the compliance of the ISO 9001 and/or ISO 14001 and/or OHSAS 18001/ISO 45001 and/or ISO 22000 and/or ISO 27001 and/or ISO 13485 and/or ISO 50001 and/or ISO 37001 and/or HACCP
11. Re-Certification Audit
The renewal process of the ISO 9001 and/or ISO 14001 and/or OHSAS 18001/ISO 45001 and/or ISO 22000 and/or ISO 27001 and/or ISO 13485 and/or ISO 50001 and/or ISO 37001 and/or HACCP is followed after the period of 3 years cycle.
12. Refusal of Certification
ISO 9001 and/or ISO 14001 and/or OHSAS 18001/ISO 45001 and/or ISO 22000 and/or ISO 27001 and/or ISO 13485 and/or ISO 50001 and/or ISO 37001 and/or HACCP or any other required Certification can be refused at various stages.